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| Was your call answered promptly?: |
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| If you were put on hold, approximately how long were you required to wait before a representative was able to take your call?: |
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| If you called and left a message, when was your call returned?: |
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| Please rate our billing representatives on the following: |
| Helpful: |
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| Courteous: |
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| Professional: |
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| Knowledgeable: |
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